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Hostgator Hosting - Tickets



30/01/2016 - ERROR 500 on all my websites

All my websites on my web001 account are showing the following message :

example :

I've seen on the FTP server that some of them had been hacked.

I've removed the offending files (404.php at the root).

Can you please reallow the websites.

Thank you.





10/02/2016 - Automated TOS/CPU : Blocked : business



Hello and thank you for your feedback,

We have been working on the issue you brought to our attention.
Our websites have been hacked and we decided to delete all the content.
We are going to rebuild the websites from pre-attack backup copies and harden the security.

Can you please unblock our account so that we can resume our business activity.

Thank you.

Pascal Ernault

Categories : Online business    Themes : Security hosting
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